Terminal Instruction and Demo’s
Nashville Platform
FD 50 & FD 50 ti
FD 100 & FD 100 ti
FD 200 & FD 200 ti
FD 300 & FD 300 ti
FD 400GT
Setup Guides for First Data Terminals.
FDTi Wi-Fi Terminal Quick Setup Guide (for the FD100Ti, FD200Ti and FD300Ti)
FD50 Ti Terminal Quick Setup Guide
FD100 Ti Terminal Quick Setup Guide
FD200 Ti Terminal Quick Setup Guide
FD300 Ti Terminal Quick Setup Guide
FD400 Ti Terminal Quick Setup Guide
Processing Questions and Answers
What do the Decline Codes mean?
This means the cardholder’s bank is declining the transaction. As your payments processor, we would not know why the transaction is being declined. The cardholder would need to call their Issuing Bank to discuss this. DO NOT process the transaction or make multiple attempts to obtain an approval. A decline must be accepted as a decline on the first try and the cardholder must provide a different form of payment. Processing the sale or making multiple attempts to get an approval will cause chargebacks to your account.
Where do I get more paper for my terminal?
Please call the Ignite Maple Grove Sales Office at 888-256-8917 and speak to a customer service representative. Please have your Merchant ID, correct terminal model, shipping address and method of payment available for quick processing. Don’t forget to ask about our Complete Stock Paper Program so that you never run out of paper again.